Is HarrowQuest a U.S. company?
Yes. HarrowQuest is a Limited Liability Company headquartered in Salt Lake City, Utah. All client contracts are governed by U.S. law. You never interact with a foreign entity.
How do you ensure quality?
Every hire goes through our vetting process before they touch client work. We use time-tracking software, weekly performance reviews, KPI dashboards, and direct U.S. management oversight on every engagement.
Is my data and information secure?
Yes. For medical clients, we maintain full HIPAA compliance including signed Business Associate Agreements. All staff use VPNs, secure devices, and company-approved systems. We carry Cyber Liability insurance.
Do I need to commit long-term?
No. We offer pilot programs for new clients — typically 30–60 days — before any longer-term commitment. If it's not working, you're not locked in. Most clients stay because the results speak for themselves.
What time zones do your staff work in?
Our African professionals work hours compatible with U.S. business hours — East African staff (Kenya, Rwanda) overlap with U.S. afternoons, while West African staff (Nigeria, Ghana) overlap with U.S. mornings. We match time zones to your needs.
How quickly can you get someone started?
For virtual assistants and back-office roles, typically 1–2 weeks from contract signing to your new team member's first day. For specialized roles like medical billing, allow 2–4 weeks for proper vetting and onboarding.